InternetCablesBundle.com (“Company,” “we,” “us,” or “our”) is committed to providing high-quality internet, TV, and home phone services. If you are not satisfied with our services, this Refund Policy explains when and how refunds may be issued.
By using our services, you agree to this policy, which complies with U.S. consumer protection laws, including FTC regulations, state refund laws, and the Telecommunications Act.
1. Eligibility for Refund
You may be eligible for a refund in the following cases:
1.1 Service Cancellation
- Before Service Starts: Full refund if you cancel before activation.
- Within 30 Days: Partial refund depending on service usage.
- After 30 Days: No refunds unless required by law.
1.2 Service Outages (More than 48 Hours)
- If service is down for more than 48 hours due to our fault, you may qualify for a prorated credit or refund.
- Refunds do not apply if the issue is caused by:
- Your personal equipment (modem, router, etc.).
- Scheduled maintenance (with prior notice).
- External events (weather, power outages, etc.).
1.3 Billing Errors
- If we overcharge you or make a billing mistake, you will be refunded the overpaid amount after verification.
1.4 Auto-Renewal Charges
- If you forget to cancel an auto-renewed subscription, you must request a refund within 7 days (if unused).
2. Non-Refundable Charges
Some charges are non-refundable, including:
✔ One-time setup, activation, or installation fees
✔ Equipment purchase/rental fees (unless defective)
✔ Late payment fees
✔ Used prepaid services
✔ Government fees & taxes
✔ Third-party services (e.g., premium TV channels, streaming apps, etc.)
3. How to Request a Refund
To request a refund:
1️⃣ Email info@internetcablesbundle.com or call customer service.
2️⃣ Provide your account details (name, account number, billing address).
3️⃣ Describe the issue (reason for refund request).
4️⃣ Wait for review – We process requests in 7-10 business days.
4. Refund Methods & Processing Time
- Refunds will be issued to the original payment method when possible.
- If that is not an option, a check or account credit may be issued.
- Approved refunds are processed within 14 business days (bank processing may take longer).
5. State-Specific Laws
Some U.S. states offer additional refund rights. If applicable, we comply with state laws such as:
- California & New York: Prorated refunds for prepaid services.
- Texas: 3-day cancellation rights for some services.
For details, check your state consumer rights.
6. Chargebacks & Disputes
- Filing a chargeback before contacting us may result in service suspension. Contact us first for a resolution.
7. Policy Updates
- We may update this Refund Policy at any time. Changes take effect immediately once posted.
8. Contact Information
📧 Email: info@internetcablesbundle.com
📞 Phone: [Insert Support Number]📍 Address: [Insert Business Address]🌐 Website: www.internetcablesbundle.com